Support

Contact Support

Email [email protected] for help with the app, store downloads, purchases, account access, data requests, or tour feedback.

Best Experience

Use the iOS or Android app for the full touring experience, including native AR. The website is best for previews, maps, narration, Board progress, and planning.

Common Fixes

If maps, compass, or AR do not appear, check that location and camera permissions are enabled for Philly Tours. If a map does not load inside a social media browser, open the page in Safari, Chrome, or your phone's default browser.

If narration does not play, confirm your phone volume, silent mode, Bluetooth output, and browser or app audio permissions.

Safety

Stay aware of traffic, sidewalks, private property, and local conditions while touring. Pull over or stop in a safe place before interacting with maps, narration controls, or AR.